Privacy Policy

1. Introduction

Gofresh (“we”, “our”, or “us”) is committed to protecting the data of all users— customers, stores, and riders. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our mobile app, website, and services.

2. What Data We Collect

• Name, email address, and phone number
• Store details (for merchants), such as business name and category
• Delivery documents for riders (e.g. ID, vehicle details if required)
• Real-time location data (for order tracking and dispatch)
• Payment information and wallet balances
• Order and delivery history
• Ratings, reviews, and feedback
• Device and app usage data

3. How We Use Your Data

• Match customers with stores and riders
• Process payments, refunds, and wallet transactions
• Provide real-time order updates and tracking
• Verify the identity of users, stores, and riders
• Ensure safety, fraud prevention, and compliance with regulations
• Improve app functionality, reliability, and user experience

4. Who We Share Data With

• Payment processors and financial institutions (for secure transactions)
• Riders (so they can complete confirmed deliveries)
• Stores (so they can fulfill customer orders)
• Technology partners (e.g. mapping, analytics, and hosting services)
• Law enforcement or regulators, if required by law
• Our internal support and operations teams

5. Data Storage and Security

• Your data is stored securely on Gofresh servers
• We apply industry-standard encryption, firewalls, and access controls
• We retain data only as long as needed for operations and legal compliance

6. User Rights

• Request access to the personal data we hold about you
• Request correction or deletion of inaccurate information
• Opt-out of marketing communications
• File a complaint or raise a concern via our support channels if you feel your rights are not respected

7. Cookies & App Tracking

Gofresh may use cookies, device identifiers, or in-app tracking tools to improve performance, provide analytics, and personalize your experience. You can manage permissions in your device or browser settings.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the Gofresh app and on our website, and we will notify users where appropriate.

9. Contact

If you have any questions or concerns about this policy, contact us:

Email: support@gofresh.ng
Phone: +234 905 262 6295